Fedex -- Clearance Delay - import

aleen · #1 10-29-2014

My supplier sent me some items through fedex on 10th October and I received an alert from fedex that my order is on its way and will be delivered on 16th October but I haven't heard anything from them till 27th October. In this time I spoke with but they had no clue about the parcel anyway on 27th October suddenly tracking status was changed to CLEARANCE DELAY - IMPORT.
Anyone has this kind of experience?
Anyone knows that how long it's gonna take now?

JamesNorth101 · #2 10-29-2014

Item is being held up by customs.

Impossible to say how long it will be.

Are these items beyhond reproach? If so I would not worry about it too much, it will take how ever long it takes.

GreenBean · #3 10-30-2014

Quote:

Originally Posted by aleen

My supplier sent me some items through fedex on 10th October and I received an alert from fedex that my order is on its way and will be delivered on 16th October but I haven't heard anything from them till 27th October. In this time I spoke with but they had no clue about the parcel anyway on 27th October suddenly tracking status was changed to CLEARANCE DELAY - IMPORT.
Anyone has this kind of experience?
Anyone knows that how long it's gonna take now?

Customs are holding the parcel.

Various reasons exist.

Are the goods from China?

If so, October saw a massive delay in the landing and delivery of items for many sellers.

Another reason might be missing/damaged paperwork.

Not easy to give a time frame .

Hope this helps.

rsot · #4 10-30-2014

Are the goods risky? Potential knock-off issues? Fedex is not the best way to ship then

aleen · #5 10-30-2014

I have ordered these items 100's of times. They ain't branded or copy. I ain't gonna use fedex again.

JamesNorth101 · #6 10-30-2014

Fedex has nothing to do with customs.

rsot · #7 10-31-2014

Quote:

Originally Posted by aleen

I have ordered these items 100's of times. They ain't branded or copy. I ain't gonna use fedex again.

Smart decision based on circumstances then

GreenBean · #8 10-31-2014

Quote:

Originally Posted by aleen

I have ordered these items 100's of times. They ain't branded or copy. I ain't gonna use fedex again.

Fedex are usually OK.

If they are out of China, the overload of items likely contributes.

Hope this is resolved soon.

rsot · #9 10-31-2014

Make sure you communicate with your seller OP

aleen · #10 11-06-2014

More than 10 days gone and my parcel is still stuck in France. Still saying clearance delay. Yakhhhhh
I have received almost 8 parcels through dhl in last 20 days. FedEx is rubbish.

rsot · #11 11-07-2014

Quote:

Originally Posted by aleen

More than 10 days gone and my parcel is still stuck in France. Still saying clearance delay. Yakhhhhh
I have received almost 8 parcels through dhl in last 20 days. FedEx is rubbish.

Sounds like that shipment is finished :(

aleen · #12 11-09-2014

Fedex is saying to wait more 2 weeks. How can they held unbranded goods for that long. Even there is no action required. Let's see what happens.
I think they have lost the parcel.

rsot · #13 11-09-2014

2 weeks to wait? That agent doesnt know what is going on

aleen · #14 11-19-2014

Parcel is still stuck in France. I have got refunded by seller anyway.
Un branded items and not seizure letter received neither me nor seller.
Fedex is very unprofessional.

rsot · #15 11-19-2014

Seller helped? Nice

aleen · #16 11-19-2014

Quote:

Originally Posted by rsot

Seller helped? Nice

Seller didn't help but I opened a dispute because I payed for 5-10 days delivery not 2 months.

rsot · #17 11-20-2014

Quote:

Originally Posted by aleen

Seller didn't help but I opened a dispute because I payed for 5-10 days delivery not 2 months.

Dispute with which platform? PP? Alibaba? Dhgate? Or..?

aleen · #18 11-20-2014

Dhgate. Fedex still have no idea that why parcel is stuck. Every representative tells a new story. Some says it can take up to a month and yesterday I have been told that it can take more than 3 months. One thing is confirmed that parcel is not seized.
But today one fedex representative said that HMRC will be in touch with you regarding this shipment shortly.
So I'm confused who to believe.

rsot · #19 11-21-2014

I believe that there is some sort of seller protection on Dhgate - did you pay with credit card as well?

aleen · #20 11-21-2014

Payed with debit card.

rsot · #21 11-22-2014

Ah ok so the there is no credit card support possible. - might as well get in touch with your seller to see about refund/replacement

jeffweico · #22 11-22-2014

For maximum protection, ALWAYS pay with a credit card if you can. Debit cards do NOT have the same protections as credit cards do. Luckily, DHGate is pretty reasonable about refunds, especially where unbranded items are concerned. But not every venue offers the same protection and some sellers could care less once they have your money.

Here in the US, some items are being seized that are not branded but LOOK LIKE replicas - like cell phone cases, which for the life of me I will NEVER understand. They all look alike, except for maybe the Apple logo. If there is no Apple logo, who would have a clue it is supposed to be an Apple case???