Please contact DHL
i ordered TWO VOIP related items from china ( legal in USA and not the Varo item, company logo on devices ), supplier used the DHL, custom cleared the item at first and i got SMS from DHL for next day delivery, DHL tried to deliver at first attempt but could not find the address, after calling to DHL i figured out the address which supplier provided is incorrect or spelling mistake. ( i.e 2929 instead of 2920 ) so the DHL rep asked me for the correct address and he confirmed that i will get my package tomorrow and today when i tried to track my package there was a message " Please contact DHL " then again i called DHL and they said package picked by custom so i have to contact custom and they cant give me more detail. when called the custom they just said they have the package and asked me one question, ( Item name which listed on attached invoice) and said i should contact them after 3-4 working days as package is on inspection to see not banned or violating the infringement or trademark or if so they will send me a latter within 30 days.
so my question how come custom hold the item which already cleared by them and went out for the delivery a day back ?
the address i using always got the similar products all the time so no problem at address.
Friday, January 16, 2015 Location Time
13 Please contact DHL MIDDLEBURG HEIGHTS, OH - USA 11:17
Thursday, January 15, 2015 Location Time
12 Address information needed; contact DHL MIDDLEBURG HEIGHTS, OH - USA 14:59
11 With delivery courier MIDDLEBURG HEIGHTS, OH - USA 11:00
10 Arrived at Delivery Facility in MIDDLEBURG HEIGHTS - USA MIDDLEBURG HEIGHTS, OH - USA 10:12
9 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 05:15
8 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 05:11
7 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 04:38
6 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 02:19
Wednesday, January 14, 2015 Location Time
5 Customs status updated CINCINNATI HUB, OH - USA 12:50
4 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 21:37
3 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 21:32
2 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 20:18
1 Shipment picked up HONG KONG - HONG KONG 16:55
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