Great on having the book and researching. I just said that since many on here just jump into the "what did I do wrong" question and reall the best thing for them is the book to start with.
Anyway, I would start a new account for sure but detail each step and the order you do them and compare it to how you did the last one. It could be the VPN but you never know. I know sometimes the oddest thing will mess with you.
I dont think its a regular policy as I open them all the time and never get the ID verify on anything.
__________________ KingRay |