Limit raised on one account limit lowered on other

[LoopHole]

I literally cannot figure this out...

Account 1: 100 feedback, all positive. 1 or two opened cases for returns.
Lowered limits from 5000/100 to 2500/10. Called to see why and the reason was because of these disputed cases that were immediately solved and positive feedback was received from buyers.


Account 2: 3 months old. 1000/10 limit. 20 positive feedback with low $ sales.
Listed a couple things and today i see limits raised.... 8000/100...

This is a fairly new account with low sales, low feedback.... Yet they raise the hell out of my limits... Account 2: like a year old account, 100 pos feedback, 4.8+ DSR on all categories, sales of 50k+ gets hit with lower limits because of 2 item not as described cases....

What protocol does this company/workers follow? This **** is ridiculous.

There is a picture somewhere on this forum, showing the ebay limit division as a bunch of monkeys throwing darts at a board.

It is perfect explanation for how they handle limits

[Omgoozle]

Originally Posted by LoopHole

Called to see why and the reason was because of these disputed cases that were immediately solved and positive feedback was received from buyers.

Is this a typo? They lowered your limits because you responded to cases too quickly?!

[rsot]

Even if cases are solved right away...they are cases nonetheless, sadly. How many did you have?

[Omgoozle]

I get too many cases every day. It's annoying as hell. So I started trying to contact the seller on my personal account just to see what the prompts are for the buyers and I was surprised at how OFTEN you are prompted to open a case. It's really ridiculous!

Want to contact the seller? Are you sure you don't want to open a case?

Want to return an item because you didn't realize you were too fat to fit into a pair of size 46 jeans? You should open a case to let your seller know there's a problem!

Do you want to ask a question about how to use the item you just bought? Maybe you should open a case instead!

Did you buy a kitchen knife, and then start crying when you were cutting an onion? You should probably open a case to let your seller know!

Honestly, the system is broken.

I miss the old days where cases didn't matter as long as you dealt with them within 24 hours.

[trosky]

ebay boards are full with these type of complains and they don't do anything. Yeah it's a broker system and it won't take long for "real" legitimate sellers to go somewhere else, or come here once their accounts are limited because of ebays stupidity and "defects"

[Appletvjailbreak]

Especially with these new cases being "requests" and they all count against you now. Most buyers don't even want to open them, they just want to send you a message. Very flawed now, at least before if you solved them they didn't count against you.

[LoopHole]

Originally Posted by Omgoozle

I get too many cases every day. It's annoying as hell. So I started trying to contact the seller on my personal account just to see what the prompts are for the buyers and I was surprised at how OFTEN you are prompted to open a case. It's really ridiculous!

Want to contact the seller? Are you sure you don't want to open a case?

Want to return an item because you didn't realize you were too fat to fit into a pair of size 46 jeans? You should open a case to let your seller know there's a problem!

Do you want to ask a question about how to use the item you just bought? Maybe you should open a case instead!



Did you buy a kitchen knife, and then start crying when you were cutting an onion? You should probably open a case to let your seller know!

Honestly, the system is broken.

I miss the old days where cases didn't matter as long as you dealt with them within 24 hours.

Yup, i saw this too on my buyer account and was shocked. Literally everything leads to opening a case which counts against you pretty harshly. This company is a piece of sh*t.