contact ebay while not in the UK & negative feedback removal steps

blackhole · #1 04-10-2014

Hi,
I got inappropriate negative feedback. The feedback will be removed for sure as buyer complained that I was rude but of course I wasnt. All the communication was rude from his side. Its all in the messages. Thats not a problem. Problem is I am selling digital goods on ebay uk and using pp uk but I am currently in Slovakia. (I created both accounts while I was in the UK about 5 years ago) Ive been selling like this for more than half year now. (from Slovakia) Is it possible they know I am not in the UK and selling from Slovakia but they left me selling anyway? Or thats not possible? If they find out will they ban me? WILL THEY FIND OUT MY IP ADDRESS if I contact them using chat?
Thank you for any advise.

JamesNorth101 · #2 04-10-2014

They will know from your IP that you are not in the UK unless you are using VPS/Dial Up/VPN ect.

Quote:

selling digital goods on ebay uk and using pp uk

This alone would be the reason I would avoid calling eBay. Yes you may have 1 neg, but you run the risk of loosing your account entirely if you contact eBay. Best avoided.

blackhole · #3 04-10-2014

Thank you.
I know what you mean by not advising me to contact ebay because of selling "digital goods" but thats fine. I know others selling it and they contacted ebay few times and they (ebay) know what we are selling. Ebay dont ban ppl because of selling this anymore (despite they did in the past). Thats really not a problem.
The d..khead left me two negative feedback because he bought twice. I have less than 300 hundred feedback so it made my 100% to 99.6% I am power seller (ebay top rated seller). Will this affect it on my next evaluation? I suppose so..
So you said they know for sure I am not in the UK because of my IP address.
SO MY MAIN QUSTION IS: is it possible they left me selling and using uk pp account despite not being in the UK? Is it even possible? Because the only other option is they dont know I am not in the UK. (maybe the system raised the flag for my account but they didnt check it yet? Not in half a year?)

Is it possible they didnt check my account yet as I am using the same laptop, user account and browser as when I was in the UK? (could have cookies helped me in this case?) But if I will contact them they will see my location and will act?

Is it also possible to get and start using own VPS from now on to continue selling and contact them to remove the feedback later?

GreenBean · #4 04-10-2014

If you do not care to listen to the help from seasoned users, just do what you want.

You run a risk contacting ebay.

It is that simple.

Sell more junk and get those negatives to drop off.

Avoid contacting ebay

blackhole · #5 04-10-2014

I forgot to mention its not a stealth account.

JamesNorth101 · #6 04-10-2014

All the above advise still applies regardless of it being in real details or in stealth details.

Dmshark25 · #7 04-10-2014

You may be ok but there is a great chance that you will put your account in question. Like you said, you already have a concern about the IP in reference to the country you are operating from

Your IP, With the fact you are selling digital goods and have received 2 negatives, Good Luck on That

blackhole · #8 04-10-2014

Thank you. The other thing what I am worried about is that the buyer might "smell" something suspicious with me if I will not report him as when he was threatening me about 10 days ago about leaving negative feedback I told him he had no reason for doing it and I would ask ebay to remove it anyway. So I might be suspicious if dont do anything now as he knows he is not right. (I dont even know why he did it as ebay would remove it 100%-ly being it "normal" selling account with uk ip). (He bought twice off me in one day and I didnt want to sell him more at least for next week as he also had one negative feedback.19 alltogether. I was very nice all the time comparing to his rude vulgar language he used against me for not letting him buy off me again).

I later edited my post above and asked: Is it also possible to get and start using VPS from now on to continue selling and contact them to remove the feedback later?
Or you all mean that once I was selling from Slovakia and they will find out later they will ban me anyway for selling from diff.country than the UK? Even if I will already be using uk ip address?
I am really not worried about stuff I am selling. Just the IP address. (as I said I know ppl selling the same and they solved many problem regarding the items they are selling. Problems included negative feedback and not delivering the item. They are still selling the item. Ebay dont ban ppl for selling it anymore)
PLEASE DONT GET ME WRONG FOR ASKING AGAIN. I do really care listen to your help. I just want to know if there isnt anything else I can do as I feel the injustice.
Thank you.

rsot · #9 04-10-2014

Digital goods - real name and info....1 negative feedback...really worth the risk? Think about it

GreenBean · #10 04-10-2014

You are using ebay.

They do injustice by the overload.

blackhole · #11 04-12-2014

I persuaded buyer to change the negative feedback but I need to know for sure what can happen afterwards. Can this feedback only be removed by him or also changed to positive? If only removed, can he rate the same transaction later again?(can he make it again back to negative?) Or once he retract it is it removed for ever? Please reply only if you know it for sure.
Thank you.

powersellershop · #12 04-12-2014

You have a limit amount of ebay feedback removal requests you can do within 1000 orders. Once a feedback has been removed the buyer cant change their mind and put bed feedback on again. But, He could buy one of your other items and leave you bad feedback unless you ban him.. Hope this helps

Bunneh · #13 04-12-2014

Quote:

Originally Posted by blackhole

I persuaded buyer to change the negative feedback but I need to know for sure what can happen afterwards. Can this feedback only be removed by him or also changed to positive? If only removed, can he rate the same transaction later again?(can he make it again back to negative?) Or once he retract it is it removed for ever? Please reply only if you know it for sure.
Thank you.

You can submit a feedback revision request to the buyer and he will be able to change it from Positive, neutral or negative and edit the comments too.

blackhole · #14 04-12-2014

Thank you Bunneh but to be honest I am bit confused with the answer. Probably its because of my English.
You wrote it can be changed "...from Positive, negative or neutral to".
As I am not sure with your answer I am asking again (really sorry). I will send him this revision request and he can change the negative feedback he left me to positive + he also can change the comments too? (also once he change it he cannot change it again without my another revision request. Am I right?)
Thank you.

GreenBean · #15 04-12-2014

@blackhole

sentence now reads from postive, negative,neutral TOO.

In other words should he accpect the request the changes can be positive or negative or neutral. ( A choice of 3 descriptions).

Techincally, he could change words but still give a bad impression.
He gets one chance.

BTW what is your feedback at the moment? Is it worthwhile losing revisions over? I would be considering this carefully.

blackhole · #16 04-12-2014

I am starting to feel stupid..

What do you mean by " losing revisions over"? Do you think that this revision request can flag my account? Isnt this just between me and the buyer? Ebay are not involved after all. Or are they? I didnt think about it. This buyer bought two items from me so left two negative feedback..I didnt deserve it. So now I just want him to change to positive and he finally agreed as he knows he did bad.

GreenBean · #17 04-12-2014

Revisions are known to ebay, of course.

It goes on your account.

In two years time, ebay will still have a record of the revision.

What was the time frame between the items purchased?

rsot · #18 04-12-2014

Quote:

Originally Posted by blackhole

I persuaded buyer to change the negative feedback but I need to know for sure what can happen afterwards. Can this feedback only be removed by him or also changed to positive? If only removed, can he rate the same transaction later again?(can he make it again back to negative?) Or once he retract it is it removed for ever? Please reply only if you know it for sure.
Thank you.

He can revise it to positive

GreenBean · #19 04-12-2014

Quote:

Originally Posted by blackhole

I persuaded buyer to change the negative feedback but I need to know for sure what can happen afterwards. Can this feedback only be removed by him or also changed to positive? If only removed, can he rate the same transaction later again?(can he make it again back to negative?) Or once he retract it is it removed for ever? Please reply only if you know it for sure.
Thank you.

Quote:

Originally Posted by rsot

He can revise it to positive

rost, re-read the posts. Bunneh explains what happens.

You appear to be infering that a change back to postive can happen.

Considering there is one change per revision how would that be?

blackhole · #20 04-13-2014

I ve just realized I already contacted ebay using their chat system about two months ago. It was regarding ebay fees. I was already selling about 3 months from Slovakia (using "normal" Slovak IP address) that time. (If I knew it was dangerous I would not have done it). Nothing happened so far. Might this "feedback revisions request" to buyer be more dangerous than the chat I had with them already?

rsot · #21 04-13-2014

Quote:

Originally Posted by GreenBean

rost, re-read the posts. Bunneh explains what happens.

You appear to be infering that a change back to postive can happen.

Considering there is one change per revision how would that be?

I was simply stating about the premise that a buyer CAN change the feedback - if it has already been changed...well then, the feedback is done.

GreenBean · #22 04-13-2014

Then the word choice was poor given that there are 3 possibilities on revision.

Read Bunneh's post to grasp what we mean.

Your post categorically said only positive.... no?