Re: sellers defect ratings
All options I know of the seller loses. I don't return original postage if they get the wrong size or unsuitable or bought in error.
Option A - In the resolution centre, buyer asked to cancel order option allows a refund in full only - postage lost (usually £5). Lose £5, don't get hit with defect
Option B - don't process return, take the hit on a FVF (which is slightly more than £5) and complete a partial refund through paypal. Lose FVF don't get hit with defect
Option C - Ask the buyer to process the return on their end due to their incompetence - get hit with defect but correct way of processing !!!
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