Will this return request give me a defect? What do I do?

[john44]

Hi Guys,

Apologies for this simple/ stupid question but here goes:

I have had a buyer open a return request. The email read like this:


X let us know that something is wrong with X As a result, they requested to return the item for a refund.


When I viewed the case details, annoyingly I found out that there was nothing wrong with the item:


Here's what they said:
Reason:I don't need it anymore


Will this count as a defect? I assume so since the way the email was worded made it sound like the customer specified a problem with the item when they opened the return request.

What should I do?

Thanks.

[rsot]

It will count as defect - you need to speak to your buyer and persuade him/her that this is not a valid reason to return...otherwise, the claim will continue as eB sees fit

[john44]

I have spoken to the buyer, he has closed the request. Is this all I need to do in order to prevent the defect?

[john44]

Does anybody happen to know if a buyer closing their return request negates the defect?

[rsot]

Originally Posted by john44

Does anybody happen to know if a buyer closing their return request negates the defect?

I believe so based on an old transaction I checked...but I don't have a lot of these happen to prove my belief - wait for others to chime in

[Artann]

Originally Posted by john44

Does anybody happen to know if a buyer closing their return request negates the defect?

If the request is closed by the buyer then it won't count against you. I already tested it.