Re: Defect rate Quote:
Originally Posted by yankee How many total sales?
It is simply math. 8 defects if you have thousands of sales is no bid deal. If you have ten sales, well, it makes a big difference. | Exactly. But since he says the account is only a few months old, we can assume he has relatively few sales.
In order for a seller to be Top Rated, less than 2.5% of their sales can have defects. In order to keep an eBay account, you must generally keep the defect rate at under 5%. You MAY get a warning, depending on what the defects ARE. But it sounds bad for a newer account to have 8 defects. Because if it has 100 sales, then that is an 8% defect rate. For the OP to be at the cutoff rate of 5%, he needs 160 sales on his account.
So, unless the OP has more than 160 sales, it does not look very good.
I would try to figure out what exactly is causing the defect rate to be so high and then fix the problem. Because if they keep doing things the same way, then any new accounts created will face the same problem.
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