Cancelling sale without defect

[bigdaz]

Got a message from an idiot saying they bought item by mistake even though they paid immediately

can i cancel this sale without getting a defect, i know that if i just refund them it will be a defect

if i go through cancel sale -> buyer changed mind option will this be a defect?

[Bunneh]

This is what happens :

A cancelled transaction will only count as a defect if the item was out of stock or it was sold to another buyer. If a buyer initiates the cancelled transaction, for example if they've changed their mind, it won’t count against you.

Always use the eBay cancellation process and choose the correct reason for the cancellation. If the buyer contacts you to request a cancellation/refund, please start the cancellation request in the Resolution Centre indicating it was requested by the buyer. Please issue the refund only after you've submitted the cancellation request. eBay monitors cancellations to make sure any ‘buyer requested’ cancellations were in fact requested by the buyer.

Go to the Resolution centre. Choose the buyer and I agree to cancel a transaction. You are given 2 reasons for cancelling. Choose the buyer asked to cancel or address is wrong.

They are automatocally refunded (no need to login to paypal) and your final value fees are credited.