Ebay Account below standard i owe paypal 12k??
Today my ebay account went below standard. my defect rate is good at 2.2% but cases closed without seller resolution was at 0.34%. i had 35 cases closed without seller resolution out of 10,250 orders. seems harsh but thats the way it is i suppose.
i have had the account for 2 years now i sell low value high volume items around £4 each and past 3 months i have sold 4000 each month and was doing really well but as you can imagine sending 4000 untracked orders each month with royal mail my items not received cases was quite high. i always tell the buyer that they are guarenteed there order or money back but this month i have had lots of impatient buyers escalating the case after only a few days which affected me badly and before i realised it was too late to do anything.
only 3 months ago i got a 18k paypal working capital loan they finally tempted me after lots of emails. all was going well it helped my business grow. i had 10k left to pay on it plus my fees this month are 2k but after my account went below standard all of my listings including 14 on the first page have vanished. my sales today have dropped from an average 130 to only 9.
i was expecting a month of hard work and zero profit as i was going to reduce my listings to boost sales and get my account in good standing again. but it seems like ebay have made it impossible for me. looking at my seller dashboard it says next months is at 32% but it says from may the 1st to the 30th of July, I this is right then its not possible to get it down from 32% unless they calculate it from the 20th may - 20th august. that way it would go down a bit because cases between 1st - 20th of may will be wiped which there is about 5-6. but even then it will not be calculated by my average orders of 10,000 as im selling very little so it will be around 7000 meaning that 32% will go even higher!
any advice or any way out of this i would love to get back above standard and pay my paypal loan off but if not looks like they are not getting a penny off me and i will be stuck with lots of stock.
Last edited by Dazzler87; 07-21-2015 at 01:28 PM.
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