Account Below Standard, need 0.03% to improve.

huges2227 · #1 06-21-2016

Hello

My account is below standard because cases closed without seller resolution are on 0.33%. Its just 3 of 901 transactions!! if any one know how to change this or can help with this?

best regards

Haidukken · #2 06-21-2016

Myman, you sell 901 items and want to argue over 3 transactions? Heh, just let it go!

huges2227 · #3 06-21-2016

there is hard to sell anything when you account is below ebay "standards" my friend

GreenBean · #4 06-21-2016

Go over your current methods.

Work out why this happened and work out how to avoid that again.

Sometimes, selling lots of cheap items helps...

is ebay UK the country involved?

yankee · #5 06-21-2016

Mathematically you would need 300-400 transactions and no more cases unresolved. Not a good reason to have cases unresolved so ebay will not flex on this.

huges2227 · #6 06-21-2016

are you sure it is 300-400 transactions? i need around 0,04% less and will be ok

yankee · #7 06-21-2016

Quote:

Originally Posted by huges2227

are you sure it is 300-400 transactions? i need around 0,04% less and will be ok

What is your projection for the next review? How old is the oldest case?

huges2227 · #8 06-21-2016

Quote:

Originally Posted by yankee

What is your projection for the next review? How old is the oldest case?

its 0,33% for next month and i have 3 cases from 13, 18 Novemb and 5 December. Thank you.

e2free · #9 06-21-2016

get cheap items and list them on auction u will increase number of items you sold and it will dropped down to less then 0.3

simple solution

dburnside · #10 06-22-2016

how long do you get below standard on account before losing it

yankee · #11 06-22-2016

Quote:

Originally Posted by dburnside

how long do you get below standard on account before losing it

Depends on the account. HUGE accounts could easy take 6 months to get back on all fours and start growing again.
New accounts could be a ban as soon as they go below standard.

dan_ebay · #12 06-22-2016

you need it to be 3 out of over 1000 transactions then. Depends how many transactions you have drop off next month

taerese · #13 06-25-2016

Quote:

Originally Posted by dan_ebay

you need it to be 3 out of over 1000 transactions then. Depends how many transactions you have drop off next month

I havent look deep into this aspect of ebay. But if 4 unresolved cases out of a whopping 1000 transactions in 12 months will put an account below standard then thats pretty freaking harsh.

I am probably missing something!

GreenBean · #14 06-25-2016

Quote:

Originally Posted by taerese

I havent look deep into this aspect of ebay. But if 4 unresolved cases out of a whopping 1000 transactions in 12 months will put an account below standard then thats pretty freaking harsh.

I am probably missing something!

Nope, I agree. It is harsh.

The more so that the reasoning seems friggin' vague.

Also one of those situations where trying to talk to ebay staff is like dental surgery without pain meds.

bigdaz · #15 07-03-2016

Quote:

Originally Posted by taerese

I havent look deep into this aspect of ebay. But if 4 unresolved cases out of a whopping 1000 transactions in 12 months will put an account below standard then thats pretty freaking harsh.

I am probably missing something!

the only solution i find is just offer refund when case is opened, you may lose a little money but to keep your account in perfect standing its worth it in the long run