Items held in Germany (PLEASE HELP)
Hello,
We ordered phones which were coming from Hong Kong. There were 2 boxes. I had 2 orders in Hong Kong. One was for phones and the other one was for accessories.
My supplier made a mistake where he accidentally attached the accessories invoice with the phones and the phones invoice with the accessories. The accessories invoice was worth only around $450 while the phone invoice was around $15,000. This is a huge difference.
When I tracked the goods, It said that the items are on hold and I should call DHL. When I called DHL, they told me to ask my supplier for a refund as they said nothing can be done. When I talked to the supplier, he couldn't help me as the items are not insured. We explained everything to DHL and told them about the misplacement of invoices but they could't help.
The Germany LEIPZIG customs now have the phones package on hold due to the invoice only being worth around $450. I do not have the Germany LEIPZIG customs number so I don't know what do to.
Please advice me on what I can do.
Best Regards,
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