Got Indefinitely suspended after MC011
Hello,
I have 4 years old account that was sitting and I just start listing on. After only two sales I received MC011 from ebay asking for proof for delivery. I was like ok no problem, this is easy since the dropshiper I use ships same day with tracking number attached for every order. Then I received second email from ebay asking for Photo ID, copy of a recent credit card statement and invoices for the items I sell.
I thought this was also not problem since the products I had listed on this account were 100% legit with Invoices received from established company.
Then all of sudden I received an email from ebay saying my account was indefinitely suspended. Do you know what are my chances I remove the restriction as the products I sell are really without any issue and the account was on my real name. Really no reason for the account to be taken down.
Below is the last email I received from ebay. Do you know if I have any change to get the account back by calling ebay? Does anyone have similar experience to share? eBay is built on trust, and we want our marketplace to be safe for both buyers and sellers. We reviewed your account because of concerns with your selling activity. Based on our review, we've taken the following actions on your account:
- Indefinitely removed your ability to sell. You can't use other accounts or register new accounts to sell on eBay. If you do, your accounts could be limited, restricted, or suspended.
- Removed any of your listings. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).
You can still bid on items, buy, and complete transactions you have in progress.
If you think we’ve made a mistake, or someone has accessed your account without permission, please contact us as soon as possible. To reach us, go to eBay.com and click the “Help & Contact” link at the top of the page
We appreciate your understanding and cooperation.
Thanks,
eBay
Last edited by bakica; 08-24-2019 at 05:30 PM.
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