Shipping to Spain - item not received dispute but I now have proof it was delivered
Hi there,
Whenever I send to Spain it takes ages. It's ridiculous really. I know it's that end cause I can send to nearby countries the same day and they arrive much sooner.
Anyway, this one buyer started a dispute after 2 weeks when I said on my listing expect up to a month sometimes.
Finally today (after basically 1 month) the Spanish post website shows that it has been delivered. The paypal dispute already went to 3rd request for information which I then filled out. How can I get this new information across to paypal? The case is now being looked at by them and I can't add any more information. I'm not sure the buyer will admit they've received them even though it was sent 'signed for' and I don't know how they know that the tracking number I gave is for that item and not some other buyer.
Any ideas appreciated. Cheers.
Thanks
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