Shipping to Spain - item not received dispute but I now have proof it was delivered

[Juicyas]

Hi there,

Whenever I send to Spain it takes ages. It's ridiculous really. I know it's that end cause I can send to nearby countries the same day and they arrive much sooner.

Anyway, this one buyer started a dispute after 2 weeks when I said on my listing expect up to a month sometimes.

Finally today (after basically 1 month) the Spanish post website shows that it has been delivered. The paypal dispute already went to 3rd request for information which I then filled out. How can I get this new information across to paypal? The case is now being looked at by them and I can't add any more information. I'm not sure the buyer will admit they've received them even though it was sent 'signed for' and I don't know how they know that the tracking number I gave is for that item and not some other buyer.

Any ideas appreciated. Cheers.


Thanks

[TigerLord]

Call them, by phone, and tell them, using your voice.

[oompaloompa]

email paypal using dispute reference, and they will add the tracking info to the case...

[Juicyas]

Thanks for those suggestions,

I did add the tracking info when I got the 3rd request for buyer info. It's just that I'm dubious as to whether they check it. Or if they checked it 3 days ago it didn't display delivered but now it does.

I know someone who lives in Spain and I might get them to call the buyer asking him to close it I guess..

[ONE]

Originally Posted by Juicyas

Hi there,

Whenever I send to Spain it takes ages. It's ridiculous really. I know it's that end cause I can send to nearby countries the same day and they arrive much sooner.

Anyway, this one buyer started a dispute after 2 weeks when I said on my listing expect up to a month sometimes.

Finally today (after basically 1 month) the Spanish post website shows that it has been delivered. The paypal dispute already went to 3rd request for information which I then filled out. How can I get this new information across to paypal? The case is now being looked at by them and I can't add any more information. I'm not sure the buyer will admit they've received them even though it was sent 'signed for' and I don't know how they know that the tracking number I gave is for that item and not some other buyer.

Any ideas appreciated. Cheers.


Thanks

I don't know what they are doing in spain but we have had this happen on several occasions. I think its a scam most of the time. They are some how getting spanish customs to hold the packages for a while, then they file a paypal dispute and then they pick the items up after paypal closes the dispute awarding the buyer a full refund plus product.

Odds are your problem was not a true mistake they probably knew what they were doing.

We have had friends who sell often run into the same problem.

Don't ship to spain!

[Juicyas]

Before my friend had a chance to call they closed the disputes which was nice!

:D