"So what is considered a high risk item? Ad when an account is flagged does Ebay workers actually looks at the listing to determine the outcome?"
The quick answer to the first question: Lots of things The list is huge, and things are always being added on. Anything of high value of course is high risk, things which are really popular, electronic items, luxury brands, it can even be things such as soccer jerseys (tons of fraud on those), certain clothing lines, shoes, etc etc. A high risk item, simply defined, is one where we see lots of fraud or potential fraud around.
When an account is flagged, as I've mentioned in other posts, an ebay worker looks at the listings and at the account as a whole. There're basically checklists which we work down and check off if an account matches a certain proof, then we add up their 'score' and see where they fit. There are positive and negative proofs. Example of a positive proof: IP matches contact information. Example of a negative proof: Significantly underpriced Buy It Now for high priced item. Common sense stuff really. CSR goes through the list, tool tells 'em what to do |