Feedback advice please - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Stealth Topics > Auction Listing > eBay FeedBack

eBay FeedBack General discussions on eBay feedback, seller feedback, positive feedback, negative feedback, DSR rating, increase feedback

Reply
 
Thread Tools
  #1  
Old 12-23-2019
Junior Member
 
Join Date: Apr 2016
Posts: 6
Thanks: 6
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 46%
iTrader: (0)
Default Feedback advice please

Hi guys, quick question just to get this off my chest. Hoping for a bit of advice if possible.

I've been selling hot water bottles (sourced from China) for a short while and got a DM from a customer saying it was leaking. I sprung into action and agreed to send her a new one, refund her postage costs for sending mine back and it was all seemingly sorted in a friendly manner.

Next thing a neutral feedback drops where she just openly says it was leaking and had to send back! I've tested it rigorously since the return and clearly she wasn't tightening the stopper properly so it wasn't even leaking.

Sorry so long. Only got a handful of reviews so this looks bad. Should I reply or just let it go and move on.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 12-23-2019
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,082
Thanks: 1,622
Thanked 1,098 Times in 1,034 Posts
Activity: 88%
Longevity: 33%
iTrader: (0)
Default Re: Feedback advice please

you should reply,buyers tend to pay more attention to negative news !
Reply With Quote
The Following User Says Thank You to agent006140 For This Useful Post:
superflex (01-25-2020)
  #3  
Old 01-07-2020
Junior Member
 
Join Date: Sep 2019
Posts: 66
Thanks: 7
Thanked 7 Times in 7 Posts
Activity: 7%
Longevity: 26%
iTrader: (0)
Default Re: Feedback advice please

I usually leave neutral feedback alone if its just one. more than two could look bad.
Reply With Quote
The Following User Says Thank You to lymbo70 For This Useful Post:
superflex (01-12-2020)
  #4  
Old 01-07-2020
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 75,851
Thanks: 5,926
Thanked 8,909 Times in 8,202 Posts
Activity: 99%
Longevity: 83%
iTrader: (7)
Default Re: Feedback advice please

Quote:
Originally Posted by lymbo70 View Post
I usually leave neutral feedback alone if its just one. more than two could look bad.
As a buyer you mean? Not possible as a seller...
Reply With Quote
  #5  
Old 01-07-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,082
Thanks: 1,622
Thanked 1,098 Times in 1,034 Posts
Activity: 88%
Longevity: 33%
iTrader: (0)
Default Re: Feedback advice please

feedbacks means less these days,all they care is how cheap the item is.
With Ebay MBG,buyers can always return with seller paying for return shipping and get their money back.
Reply With Quote
The Following User Says Thank You to agent006140 For This Useful Post:
superflex (01-12-2020)
  #6  
Old 01-07-2020
Executive [VIP]
 
Join Date: Jun 2014
Posts: 1,762
Thanks: 212
Thanked 702 Times in 508 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default Re: Feedback advice please

Neutral feedback definitely affects sales for me in more than one way in my experience. It is not aesthetically pleasing for potential customers but despite what eBay says, my sales, search position and views are always negatively affected by feedback short of 5 stars, neutral or negative.

Feedback revision also puts on a show. It has no positive bearing on your matrics once the damage is done.

I would be contacting her to revise it but if she declines, a feedback response along the following line may help sway potential customers:

"Customer's return passed leak test. Speedily replaced to keep my customer happy"
Reply With Quote
The Following User Says Thank You to Pandoras_box For This Useful Post:
superflex (01-12-2020)
  #7  
Old 01-12-2020
Junior Member
Threadstarter  
 
Join Date: Apr 2016
Posts: 6
Thanks: 6
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 46%
iTrader: (0)
Default Re: Feedback advice please

Thanks for the valuable advice everyone. I've been mulling over it.

I've not made a single sale since the feedback but I'm trying to be positive and putting it down to the fact that it's post-Christmas and nobody has any money.

Appreciated.
Reply With Quote
  #8  
Old 01-13-2020
Junior Member
 
Join Date: Jan 2020
Posts: 27
Thanks: 1
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Feedback advice please

I'm still looking for some assistance on etsy.. I'm new, and lost - please help!
Reply With Quote
  #9  
Old 01-13-2020
Executive [VIP]
 
Join Date: Jun 2014
Posts: 1,762
Thanks: 212
Thanked 702 Times in 508 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default Re: Feedback advice please

Quote:
Originally Posted by EtsySucks View Post
I'm still looking for some assistance on etsy.. I'm new, and lost - please help!
Which is the more probable outcome from repeatedly spamming threads on this forum: Getting help or getting banned?
Reply With Quote
  #10  
Old 01-21-2020
Subscribed [VIP]
 
Join Date: Oct 2019
Posts: 13
Thanks: 0
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 26%
iTrader: (0)
Default Re: Feedback advice please

Neutral feedback means nothing, its not affect your account you can be relax
Reply With Quote
The Following User Says Thank You to BarTuv For This Useful Post:
superflex (01-25-2020)
  #11  
Old 02-13-2020
Banned
 
Join Date: Feb 2020
Posts: 12
Thanks: 0
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Feedback advice please

it will not affect your account
Reply With Quote
  #12  
Old 02-13-2020
james_112233's Avatar
Senior Member
 
Join Date: Mar 2017
Posts: 2,369
Thanks: 635
Thanked 559 Times in 420 Posts
Activity: 21%
Longevity: 40%
iTrader: (0)
Default Re: Feedback advice please

Neutral fb won't effect your account.

But you can add a "cost" to feedback. Is it worth may be letting them have a freebie for them to change that mutual to a positive ? All depends how much you value feedback.

I've given free items to have feedback changed or removed. And then I have also blocked them from buying from me. But I was nice about the whole thing being polite all the way (although I was swearing out loud in my office lol).
Reply With Quote
  #13  
Old 07-20-2020
Junior Member
 
Join Date: Oct 2019
Posts: 11
Thanks: 0
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 25%
iTrader: (0)
Default Re: Feedback advice please

I can help it . i have lots of ebay and paypal account .
and i provide tracking mumber by UPS. i pay paypal fee and ebay fee
that is all free for you

thanks
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Heads up advice to the community. Never leave a feedback Athletichunta eBay Discussion! 22 04-01-2015 11:45 AM
Raising Feedback for new account Need advice littleredengine07 eBay Discussion! 1 02-11-2015 09:12 AM
eBay Feedback removal advice Casterina eBay FeedBack 3 02-05-2013 01:13 PM
ebay Feedback Tips and Advice Forum aspkin eBay FeedBack 32 12-25-2008 07:30 PM
1 cent wallpaper advice for building good feedback Le Chiffre eBay FeedBack 5 08-20-2008 09:33 PM


Aspkin Group

All times are GMT -5. The time now is 10:11 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58