Ebay returns - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 01-14-2020
Junior Member
 
Join Date: Jan 2020
Posts: 13
Thanks: 44
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Ebay returns

Have had a refund case opened against me for incorrect description. Disagreed with buyer but decided to accept return and full refund. Goods arrived but 2 of 5 items had been swapped. Attempted to message buyer but Ebay not allowing transmission of message. I reported buyer. Have not refunded as yet.
Any help with my next move is appreciated.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 01-14-2020
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 75,863
Thanks: 5,926
Thanked 8,910 Times in 8,203 Posts
Activity: 99%
Longevity: 83%
iTrader: (7)
Default Re: Ebay returns

Did you by chance take pics of what was returned? This is a tough case to solve - sad to hear you have a buyer that is attempting to screw you.

Mind sharing what was the item/category that this item is?
Reply With Quote
The Following User Says Thank You to rsot For This Useful Post:
Confederate71 (01-14-2020)
  #3  
Old 01-14-2020
Senior Member
 
Join Date: Nov 2010
Posts: 588
Thanks: 27
Thanked 72 Times in 63 Posts
Activity: 0%
Longevity: 77%
iTrader: (1)
Default Re: Ebay returns

Returns are the worst part of the game, but you have to consider it. It will be difficult now demonstrate your reason to eBay customer care
Reply With Quote
The Following User Says Thank You to dano For This Useful Post:
Confederate71 (01-14-2020)
  #4  
Old 01-14-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,093
Thanks: 1,622
Thanked 1,099 Times in 1,035 Posts
Activity: 89%
Longevity: 33%
iTrader: (0)
Default Re: Ebay returns

call Ebay and ask what to do,ebay bot will refund if you dont.
either Ebay will make up the difference,ding the buyer or you have to refund in full.
small amount,the right Ebay rep will just make Ebay eats the difference
Reply With Quote
The Following User Says Thank You to agent006140 For This Useful Post:
Confederate71 (01-14-2020)
  #5  
Old 01-14-2020
Junior Member
Threadstarter  
 
Join Date: Jan 2020
Posts: 13
Thanks: 44
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Ebay returns

Category is stamps
Reply With Quote
  #6  
Old 01-14-2020
Junior Member
Threadstarter  
 
Join Date: Jan 2020
Posts: 13
Thanks: 44
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Ebay returns

Did take scans of returned item. Difficult to call as I'm in Oz and Ebay in US. maybe resolutions could help. Any other ideas?
Reply With Quote
  #7  
Old 01-14-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,093
Thanks: 1,622
Thanked 1,099 Times in 1,035 Posts
Activity: 89%
Longevity: 33%
iTrader: (0)
Default Re: Ebay returns

did you list your item on Ebay USA or Ebay Australia?
Sounds like your buyer just kept the ones he wants and return the ones he does not want,
Reply With Quote
The Following User Says Thank You to agent006140 For This Useful Post:
Confederate71 (01-14-2020)
  #8  
Old 01-14-2020
Junior Member
Threadstarter  
 
Join Date: Jan 2020
Posts: 13
Thanks: 44
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Ebay returns

Listed on Ebay USA
Reply With Quote
  #9  
Old 01-14-2020
Executive [VIP]
 
Join Date: Jun 2014
Posts: 1,762
Thanks: 212
Thanked 702 Times in 508 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default Re: Ebay returns

He wins; however you play it. I'd say refund and be done with it.
If you want a shot at saving his next victim, you could establish your case with eBay CS and ask them to please seek the input of the customer.

Then mail him later explaining what you have done. Be sure to let him know successive complaint of the same nature by another seller could establish a pattern and that could get his account suspended. It's bluff, but it could deter him for a while.
Reply With Quote
The Following User Says Thank You to Pandoras_box For This Useful Post:
Confederate71 (01-14-2020)
  #10  
Old 01-14-2020
james13v's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 2,340
Thanks: 659
Thanked 444 Times in 346 Posts
Activity: 0%
Longevity: 78%
iTrader: (0)
Default Re: Ebay returns

Quote:
Originally Posted by Pandoras_box View Post
He wins; however you play it. I'd say refund and be done with it.
If you want a shot at saving his next victim, you could establish your case with eBay CS and ask them to please seek the input of the customer.

Then mail him later explaining what you have done. Be sure to let him know successive complaint of the same nature by another seller could establish a pattern and that could get his account suspended. It's bluff, but it could deter him for a while.
successive complaints of the same nature CAN establish a patter and get him suspended. That's not a bluff.
Reply With Quote
The Following User Says Thank You to james13v For This Useful Post:
Confederate71 (01-14-2020)
  #11  
Old 01-15-2020
Junior Member
Threadstarter  
 
Join Date: Jan 2020
Posts: 13
Thanks: 44
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Ebay returns

Thanks again to everyone who offered suggestions and support. I've decided to go with a full refund , but I have reported him/her to Ebay. Told the seller what I thought of his /her behaviour and stated that I did not want him/her bidding on my future lots. Just words though , the seller won even after demonstrating dishonesty.
Reply With Quote
  #12  
Old 01-15-2020
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 15,901
Thanks: 318
Thanked 2,536 Times in 2,190 Posts
Activity: 71%
Longevity: 91%
iTrader: (2)
Default Re: Ebay returns

This is unfortunately somewhat common. Buyers abusing the system basically.

The problem is the cost of the stamps I'm assuming aren't high enough to warrant a look by the cops plus you shipped international. So this makes it very tough and not worth the hassle.
Reply With Quote
The Following User Says Thank You to SaiJin For This Useful Post:
Confederate71 (01-16-2020)
  #13  
Old 01-15-2020
Junior Member
Threadstarter  
 
Join Date: Jan 2020
Posts: 13
Thanks: 44
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Ebay returns

Yes , you are right Saijin . The stamps returned are probably only about $20/$30 less in value, so with shipping costs the whole exercise has cost me around $50. I am a little naïve when it comes to this , it's all new to me. Is there any way I can block a buyer from bidding on my lots?
Reply With Quote
  #14  
Old 01-16-2020
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 15,901
Thanks: 318
Thanked 2,536 Times in 2,190 Posts
Activity: 71%
Longevity: 91%
iTrader: (2)
Default Re: Ebay returns

Unfortunately no one can know which buyer is a bad egg until they do right?
The good thing is that most are good. But account for the small % that will make you lose money and perhaps add that cost to the cost of your business.

Thieves drive the price up they say. And it's true.
I know it is absolutely frustrating, but once you have the mindset of knowing that you still come out ahead and make decent profit, it becomes easier to swallow.
Reply With Quote
The Following 2 Users Say Thank You to SaiJin For This Useful Post:
Confederate71 (01-16-2020), Pandoras_box (01-19-2020)
  #15  
Old 01-16-2020
Kajunrook's Avatar
Senior Member
 
Join Date: Feb 2015
Posts: 1,456
Thanks: 12
Thanked 172 Times in 141 Posts
Activity: 0%
Longevity: 53%
iTrader: (0)
Default Re: Ebay returns

Well I occassionally sell stamps and have had this happen before, they take my mint perfect stamp and send back one that is off center. I report them and ban them from bidding on another other items.
Reply With Quote
The Following User Says Thank You to Kajunrook For This Useful Post:
Confederate71 (01-16-2020)
  #16  
Old 01-16-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,093
Thanks: 1,622
Thanked 1,099 Times in 1,035 Posts
Activity: 89%
Longevity: 33%
iTrader: (0)
Default Re: Ebay returns

Quote:
Originally Posted by Confederate71 View Post
Yes , you are right Saijin . The stamps returned are probably only about $20/$30 less in value, so with shipping costs the whole exercise has cost me around $50. I am a little naïve when it comes to this , it's all new to me. Is there any way I can block a buyer from bidding on my lots?
ebay has a feature to block bidders,there should also be a place to 'report this buyer'

Last edited by agent006140; 01-16-2020 at 11:51 AM.
Reply With Quote
The Following User Says Thank You to agent006140 For This Useful Post:
Confederate71 (01-16-2020)
  #17  
Old 01-16-2020
13obby's Avatar
Executive [VIP]
 
Join Date: Apr 2017
Posts: 637
Thanks: 49
Thanked 160 Times in 133 Posts
Activity: 16%
Longevity: 40%
iTrader: (0)
Default Re: Ebay returns

I’ve personally had a few of these I just take a picture of the return package and the contents and then proceed with a partial refund min using the cost of the wrong/incorrect items sent then you’ll be asked to give a reason as to why your only partially refunding the buyer and you’ll have an option to provide pictures and that’s it click submit it’s always worked for me never had an issue.
Reply With Quote
The Following 2 Users Say Thank You to 13obby For This Useful Post:
CaptainComedown (01-17-2020), Confederate71 (01-16-2020)
  #18  
Old 01-16-2020
Junior Member
Threadstarter  
 
Join Date: Jan 2020
Posts: 13
Thanks: 44
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 24%
iTrader: (0)
Default Re: Ebay returns

Quote:
Originally Posted by agent006140 View Post
ebay has a feature to block bidders,there should also be a place to 'report this buyer'
Thanks for the advice. I have reported the buyer and blocked his/her buying from me.
Reply With Quote
  #19  
Old 01-19-2020
Executive [VIP]
 
Join Date: Jun 2014
Posts: 1,762
Thanks: 212
Thanked 702 Times in 508 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default Re: Ebay returns

Quote:
Originally Posted by james13v View Post
successive complaints of the same nature CAN establish a patter and get him suspended. That's not a bluff.
Bluff because eBay may allow the buyer free reign for extended periods until they act if they act at all. So it's not a promise.
Reply With Quote
The Following User Says Thank You to Pandoras_box For This Useful Post:
Confederate71 (01-19-2020)
  #20  
Old 01-19-2020
Executive [VIP]
 
Join Date: Jun 2014
Posts: 1,762
Thanks: 212
Thanked 702 Times in 508 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default Re: Ebay returns

Quote:
Originally Posted by SaiJin View Post
Unfortunately no one can know which buyer is a bad egg until they do right?
The good thing is that most are good. But account for the small % that will make you lose money and perhaps add that cost to the cost of your business.

Thieves drive the price up they say. And it's true.
I know it is absolutely frustrating, but once you have the mindset of knowing that you still come out ahead and make decent profit, it becomes easier to swallow.

So true SaiJin.

This is why I just get it over with quickly especially for loses that I can just write off as a loss.
Reply With Quote
The Following User Says Thank You to Pandoras_box For This Useful Post:
Confederate71 (01-19-2020)
  #21  
Old 01-19-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,093
Thanks: 1,622
Thanked 1,099 Times in 1,035 Posts
Activity: 89%
Longevity: 33%
iTrader: (0)
Default Re: Ebay returns

Quote:
Originally Posted by Pandoras_box View Post
Bluff because eBay may allow the buyer free reign for extended periods until they act if they act at all. So it's not a promise.
Ebay does act,it has suspended buyer who filed too many disputes as he is a hazard to the seller community.
A buyer from rural MExico has bought many cheap trinklets on ebay from different sellers,since it is low price and Mexico,sellers shipped with no trcking .
Buyer then filed item not received,probably they are stolen,Ebay had enough of her and suspended her buying privilege.
Paypal does too,a buyer open a Paypal account and bought 19 items in an hour,then file INAD on all 19 right away.Paypal suspended her account.
Reply With Quote
The Following User Says Thank You to agent006140 For This Useful Post:
Confederate71 (01-19-2020)
  #22  
Old 01-19-2020
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,093
Thanks: 1,622
Thanked 1,099 Times in 1,035 Posts
Activity: 89%
Longevity: 33%
iTrader: (0)
Default Re: Ebay returns

There is this saying Dont sell anything you cant afford to lose on Ebay.
Buying a wedding gown and return it INAD after the wedding.
Buying a tuxedo and return it after ocasion.
even designer handbag,gowns ,shoes.
Buying an antique guitar,camera,remove the part needed for repairing your own.
Buy a dvd,watch it and return it.
Buy a reference book,price guide,how to book,read it,and return it.
buy a gold coin,roll of Morgan City silver coins,gold chains and return a copper coin,wrapping paper and empty box.
Some sellers who sell antique watches lost 5 figures
Reply With Quote
The Following User Says Thank You to agent006140 For This Useful Post:
Confederate71 (01-19-2020)
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
ebay returns Paulm6049 eBay Discussion! 25 04-08-2019 06:39 AM
eBay Tax Returns hiimtummy eBay Discussion! 13 10-26-2017 10:58 PM
ebay returns? Mr2005 eBay Discussion! 4 09-25-2013 02:59 AM
eBay Returns Ebayorbust Subscriber Discussions 15 06-29-2012 07:06 AM


Aspkin Group

All times are GMT -5. The time now is 10:32 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58