What?!?! They should just refund the buyers payment. Are you certain it is the buyers payment that was held? did you try to make a withdrawl and maybe they are reversing that?
This happened to me yesterday, I sold something for $425.00 , the buyer freaked out bc he hadnt recieved it ( in TWO days) , and I didnt respond to his email with the time he though I should have (like 4 hours lol ) so he file a not recieved dispute. Luckily my transfer had already been completed , but my PP account is only negative , not limited... I just get the FYI you owe us money thing when I log in.
Im not sure what is going on , you may need to give them a call...
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