DHGate has a Problem with PayPal
Hello,
i use dhgate.com for many years, now i received an e-mail from DhGate for transactions i made 1 months ago.
I was happy with the merchandise and send a positive feedback:
Dear xxxxxx,
This is DHgate Customer Service Department.
DHgate is a website that supports online transaction platform and offers escrow service for your protection.
Regarding your PayPal transaction id 2MN62523SC454340D (DHgate PO# 0902814440 ), we are sorry to inform you that we have asked the seller to suspend shipping as your payment is being investigated by PayPal. To resume the transaction, please provide the following information to PayPal and confirm the validity of the payment as soon as possible:
Original bills of sales or invoices concerning your order, along with the name and the telephone number of your supplier(s).
Your ID information
Please note that the transaction will not be resumed until the investigation is finished by PayPal. If the seller has sent the item and you want to reverse your payment, you can refuse to sign the parcel or choose to send the purchase order back.
We value you as a long-term customer. Please let us know if we may assist you in any way.
Respectfully,
Has anybody received this e-mail and knows what i should do?
I paid with my entropay VCC, but i didnt open any paypal account, because i use trash-mail.com, an e-mail provider for one-use e-mail accounts.
Greets
Dennis
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