DHL Package 1 week in Cincinnati. Should I be worried?
I have a small package to be shipped from Toronto to Lebanon last Friday May 8, which I had done two other times successfully without any delay. Since Customs Status Updated (shipment given release by custom) notification received just before midnight on same day May 8, the package is stuck at Cincinnati, now for a week, merely going around in circle it seems as the last tracking says exactly the same thing: Customs Status Updated, on May 14. I have enlisted help of customer care advisor on May 11 and they still have not been able to tell me where the package is and what happens to it. Should I be worried at this time that perhaps it is now LOST? The last two times my package shipped to the same destination in Lebanon just breezed through Cincinnati hub in hours, took not even half a day. That's why I got concern on Monday, May 11 when there was no progression on tracking activities. Please advise. Thank you!
Thursday, May 14, 2020 Location Time
7 Customs status updated CINCINNATI HUB, OH - USA 09:43
Monday, May 11, 2020 Location Time
6 Arrived at Sort Facility CINCINNATI HUB - USA 23:59
Friday, May 08, 2020 Location Time
5 Customs status updated CINCINNATI HUB, OH - USA 23:45
Saturday, May 09, 2020 Location Time
4 Departed Facility in ONTARIO SERVICE AREA - CANADA 00:02
Friday, May 08, 2020 Location Time
3 Processed at ONTARIO SERVICE AREA - CANADA 22:19
2 Arrived at Sort Facility ONTARIO SERVICE AREA, CANADA 22:02
1 Shipment picked up ONTARIO SERVICE AREA, CANADA 16:01
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