Re: Paypal refuses to refund a fee
They announced about a year ago that they would no longer be refunding their fee on US Paypals when you refund buyers.
They seem to be "rolling it out" as a new feature a to blocks of accounts at a time, like eBay does. I say that because most of my accounts are now in the new system where Paypal doesn't refund their fee and I have to refund that amount instead, but I have at least one account where Paypal is still refunding their fee.
As far as I know it only applies to US accounts. All of my canadian Paypals still have Paypal refunding their fee when customers are refunded. Quote:
They harm buyers not sellers... I don't care really
| I'm not sure what you mean by this. It's 100% harming sellers and has no bearing on buyers at all. Sellers now have to refund Paypal's transaction fee PLUS the amount they received from Paypal AFTER their fee, so you end up having to refund your customer more than you originally received from them.
For example..
$9.99 transaction with a $.30 PP transaction fee so you received roughly $9.69 from the order.
Customer decides they want to return.
You receive their return and go to refund them.
You're obligated to refund the full $9.99 and Paypal keeps their $.30 transaction fee, so this order ends up costing you 30 cents, and then hopefully you can resell whatever was returned to you. :/
It sucks but it's inline with industry standards. Any other payment processor would have never refunded their transaction fee in the first place. Paypal was always the only one to refund the transaction fee and I guess they got tired of taking losses because of it.
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Last edited by phaz0rz; 06-20-2020 at 09:53 AM.
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