DHL. Mext Step: Clearance will proceed after receiving instructions from the importer
Hi! Ford post in this forum for me. I’ve been waiting on a shipment coming from Netherlands into the US. It’s a kind of pricy pair of shoes (branded).
The las activity starts the LA Gateway reads “Clearance Event” with Further Detail reading: A DHL Representative will contact importer prior to clearance processing.
And Next Step reading:
Clearance will proceed after receiving instructions from the importer. Customer should contact DHL Customer Service if not reached by DHL.
I called DHL imports department and they told me that in this case the importer is the company where I bought the shoes from and they need to send additional information.
Was she correct? Can the shipper be the importer? To my understanding I would be the importer as I paid for the product but I’m new to this... could this be something related to the price of the shoes?
Can someone help me clarify this? I wouldn’t want the package to be sent back to the shipper because of a DHL rep telling me I just needed to wait.
Thanks in advance!
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