180 DAYS and CLAIM "not as described" !!!!
Hi All,
I need some good advice for handling a claim that has been placed by a buyer.
A few days back my PayPal account got limited, this also linked to my eBay account which also got suspended. All my listings were removed by eBay, and also the listings that were already sold. And to make things worse PayPal has given me the 180 days.
A buyer that already received the item, has filed a claim that the item is not as described (the buyer did not leave any feedback yet). Strangely I only see the claim in PayPal, I do not see any messages from this buyer, as to why he/she filed this claim. Normally a buyer can first file a dispute and leave messages about why he/she find the item not as described. But since my PayPal is limited (and the 180 days) only immediate claims can be filed. The item I sold is really authentic.
Oh yes, this is the second claim (on the same item) this buyer has filed. The first one was about not receiving it, but she/he then cancelled the claim because I could prove a delivery through the tracking information. The buyer then closed the claim, and gave as information to PayPal that we settled the claim personally. This buyer canceled "Item Not Received" & opens up "Not As Described".
However, how am I going to get this claim handled, there is no listing anymore, because EBay removed this because of the suspension. I'm considering two options: 1) Do not agree with this claim, because item is really like as described.
2) Let the buyer return the item for a refund.
I really find it hard to make a decision because the listing information is not there anymore, so I do not really have clear view of what Paypal is going to decide. I really need some advice.
Is Paypal going to vote in favor of the buyer, since there's no listing information anymore, and I got the 180 days from Paypal (Paypal is stopping all services for me)?
Or do you think that they are going to handle the claim properly?
Thank you
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