eBay Suspension & PayPal Limited Forums - View Single Post - buyer open complaint after over 45 days,how come?
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Old 12-18-2009
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Originally Posted by de2009 View Post
my paypal is limited and im waiting the 180 days to get my money. today i received 2 emails from paypal saying that a buyer opened complaint against me for 2 transactions which are more than 45 days old and paypal gave me 2 case number. i logged into my paypal but the 2 cases are not in the resolution center as usual disputes. how come buyers can do this after 45 days and why paypal still accepted it. it has been so long since the initial purchase, and he claimed now that item not as described, who know whether it is true or not. im just wondering if i do not contact the buyer, will paypal reverse the funds to him? will this cause me lose all the frozen funds in the account?

part of the paypal email is as below:

We are contacting you to let you know that we will not be continuing this
investigation because this complaint was filed 45 or more days after the
original transaction date. However, we reserve the right for the next 180
days to begin an investigation if we later determine that this complaint
should be examined.

We are committed to providing our community a safe environment in which to
transact. As stated in the PayPal User Agreement, we reserve the right to
close or limit an account in response to excessive complaints received
about failure to ship merchandise, non-delivery of services, merchandise
not as described, or problems with merchandise shipped.

You do not need to contact PayPal at this time, however, we encourage you
to work directly with the buyer to amicably resolve this matter.

Thank you for your attention to this matter.

Don't worry about it...its a general email but you better turn the grill down if your selling hot items.

Also mark this persons info down in case there is a future puchase from them on another screen name...refund them immediately.
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