I myself don't like using the pay anyone tab. More then not I always get problems that way. I always even if it's not the same but I always complete my PayPal transactions on ebay. Just my 2 cents is that PayPal even if he opens up a claim but for things sold non-ebay transactions.Here's an example of how PayPal looks at it when someone opens up a claim for a non ebay transaction.
Hello XXXXXXXXXXXXX,
We have received a complaint from a buyer who stated that merchandise you
sent them did not match your original description. The buyer is disputing
the quality of goods associated with the transaction detailed below.
As you may already be aware, PayPal's Buyer Complaint Policy applies only
to the shipment of goods and not to complaints about the attributes or
quality of goods received through an off eBay transaction. Therefore, we
will not conduct an investigation into this matter at this time.
We do, however, reserve the right to begin an investigation within 180 days
if we determine it is necessary.
-----------------------------------
Transaction Details
-----------------------------------
Buyer's name: XXXXXXXXX
Buyer's email:XXXXXXXXXXXXXXXXXXXX
Transaction ID: XXXXXXXXXXXXXXX
Transaction date: XXXXXX, 2009
Transaction amount: $XXXXXXUSD
Your transaction ID: XXXXXXXXXXXX
Case number: PPXXXXXXXX
Refund amount: $XXXX USD
-----------------------------------
What to Do Next
-----------------------------------
Situations like this often are easily resolved through communication with
your buyer. We encourage you to work directly with the buyer to resolve
this issue.
Thank you for your patience and cooperation in this matter.
Sincerely,
PayPal
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Last edited by oge; 01-14-2010 at 11:03 AM.
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