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  #1  
Old 01-15-2010
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Default Paypal Refund

Hi,

is that new?

I sold today 2 items, they paid by Paypal (still can not read, that they should NOT pay with paypal), want give them a refund so that they can send the money through my Merchant Provider.

Now i can not give a refund, there is no link any more?!


Transaction Details


OK to ship Payment Status: Completed
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Ship to the buyer's address on this page
Use a shipping service with signature confirmation
Save all tracking information or other proof of shipment

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eBay Payment Received (Unique Transaction ID #3LFxxxxxxxxxxxxxxx)



Total Amount:
$269.00 USD
Fee amount:
-$8.10 USD
Net amount:
$260.90 USD
Date:
Jan 15, 2010
Time:
18:38:13 PST
Status:
Completed

Item # Item Title Qty Price Subtotal


Shipping & Handling via Standard Delivery
(includes any seller handling fees): --
Shipping Insurance : --

Total: $269.00 USD


Payment From:
(The sender of this payment is Verified)
Buyer's ID:
edwardreyes
Buyer's Email:
Payment Sent to:


Payment Type:
Instant

Shipping:
[ Print Packing Slip | Add Tracking Info ]



Description:
xxxxx

How can i give the costumer that refund, i think nobody would pay with my merchant provider, when they dont have the money back?!
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  #2  
Old 01-21-2010
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Default

i am having a bit of a difficult time understanding your problem. first why is it that you think they shouldnt pay with paypal or thats wrong? what are you selling? why do you need to refund? try and explain a little better, i think no one responded to this cause they maybe also couldnt understand. explain a little more and i can probably help. just explain the problem without all that other stuff.
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