Paypal Claim (Non recieved Item) PLEASE HELP

[suza]

Hello,
I recently sold a Cellphone, the buyer agreed to get iot from china. However, He recently opened a PP claim (Not recieved Item) asking for a full refund.
He refuses to communicate, no answers to my several Emails.
As a result he get the phone and PP may refund him.

I have a Tracking # that shows that the phone is in Transit (Left China 3 days ago) I gave the tracking# to the buyer but he don't care, he escalated the dispute to a claim.
Now I'm wondering if PP will not limit my account if I give them an EMS (China) Tracking # ?

What should I do? Give a tracking, or refund the buyer to avoid PP limitation (I don't afford to loose this account)

Your advice will be very appreciated.

[diplomatx]

you need to provide some proof of delivery/tracking number to paypal. if the phone is more than $250 then you will need to provide a tracking so proves the buyer signed for the item. in that case your cleared up.

[Sandy D]

The tracking info will take care of this.

Make sure you check it yourself first to make sure it did arrive.

I put tracking on every single box no matter how much it is.

[suza]

But since the tracking shows that the phone is "Dropshipped" from China, isn't this a red flag that can result in limiting my Paypal?
Also, the buyer havn't recieved it yet. He paid few days ago, then opened a PP dispute for Item non recieved, even it was stated in the ad that delivery can be expected within 7 to 10 business days.
I contacted him several time, but he did not respond me at all. You know that kind of stupid buyers who feel better when he causes troubles!!