Paypal is trying to SCEW MY COUSIN
Hi all, I'm a new member here, but have been lurking for some time. I find this site a great source for info, and hope you guys can help out with the situation.
My cousin sold a high dollar item through Ebay, and received payment through paypal (which I advised him not to do, but he really didn't care about the 3% charge). Now, my cousin shipped the item with a tracking number, and the buyer received the item and all was well. 1 weeks later, he sends an email saying that he took the item to a store for service and it turns out it was stolen, and that he wanted a refund. he also states that it is in police custody and that he can't have it back. WTF. Paypal opened a case and is now trying to collect the money from him. He's been on the phone back and forth with Paypal, and still nothing.
Paypal is doing nothing to protect the seller, and is just helping out the buyer. My cousin paid for the item, and made a copy of the guys drivers license as well as had him hand write and sign the dl copy that he sold for x amount, etc. Nothing suspicious of the item, no file marks, good cond, etc (hard to believe it was a shady product). He faxed the copy of the DL and written receipt to paypal, and they say they didn't receive it. He does it again, and they still claim they didn't receive it. Finally, just a couple days ago, tell him to send the confirmation that he did send it, and he does which they received.
He strongly believes that the buyer switched his item with my cousins, and just sent the bad one to the store. he NEVER offered to send it back for his money back. (example: he had a stolen telescope, buys a legit telescope on ebay, sends the stolen telescope for service to local telescope dealer, keeps the one from ebay, and reports this to paypal, gets his money back and now has a legit telescope). Seems pretty easy to me! I really don't know, but my cousin is calling me and updating me, and seems pretty pissed about the situation.
Any advice.... The case is still open, and my cousin explained the possibilities that the buyer could be trying to screw him. Can Paypal deduct money from his bank account? Is it really that easy for the buyer to screw a seller like this? What should he do.
Thanks.
I've been screwed by paypal before, but nothing on this level.
Last edited by hollycrow; 04-07-2010 at 05:30 PM.
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