Bank Chargeback?

Lee · #1 06-01-2010

Hi,

Just sold an item for £330.00 on eBay and asked the buyer to pay via Google Checkout - he said he had some problems and asked some other methods we accept.

I told him we accept bank transfer which he was happy about and has just sent the money through.

He has just asked me to send the item another address (not his eBay one) and it is 4 hours away from his home!

I'm now a tad suspicious!

a) Can he claim a claimback from his bank?
b) How can I protect myself or prove he is lieing (if he does).

Any suggestions or thoughts?

#2 06-01-2010

a) yes
b) refund and cancel the transaction.
b) require a signature at time of delivery (not foolproof for you)

optioner · #3 06-01-2010

@ Vicvelcro

" b) require a signature at time of delivery (not foolproof for you) "

Why NOT ?

#4 06-01-2010

Because they can still reverse the charge for other reasons. They could say that you sent them a brick. They could say you sent them the wrong item. They could say it arrived in a malfunctioning condition. There are many many other reasons they could claim. Those were just examples.

optioner · #5 06-01-2010

sorry for being so slow --- what has IT to do with

" to send the item another address "

Like to suprise his wife mebbe , I had a few times diff. addy with proof of ID & Signature
and ALL went Ok [lucky me ?]

#6 06-01-2010

I'd be cautious about sending to an alternate address. There could be a valid reason (sending item as a gift). But also could be any number of bad reasons for doing so.

**aspkin** · #7 06-01-2010

Nope, I would refund like Vic said, find a more legit buyer.

slapped · #8 06-01-2010

Just one of the Dangers of E-Commerce

optioner · #9 06-01-2010

Thanks , will NOT do this no MORE !

meVebay · #10 06-03-2010

If he has paid through bank transfer send it where ever he wants.

Bank transfers are the greatest way to be paid!

In the UK, there is no way for a bank transfer to be charged back!

GreenBean · #11 06-03-2010

@meVebay, welcome to the forum. Bank transfers can be great to be paid. However even those can be subject to scammers trying to obtain monies fraudulently. Charge backs happen even in the UK. Nothing ecommerce is scammer proof