Amazon dilemma
Hi everyone,
I need some Amazon advice from some experienced Amazon sellers.
My account was placed on a review 2 days ago for selling too much, too fast and I believe I went over their "invisible" weekly monetary threshold. I've only begun selling on Amazon about a month ago. All real info and legit products. I've sold about 15 items and had ZERO feedback. Just yesterday, I received a 1 feedback and now am at 100%.
They placed my acct. under review, but told me to keep sending products out if they are sold.
Today I just received a message from a customer that I sent a product to last week (before I was placed under review). He wants a refund and to return the item. He didn't say why. If I accept his return, the item will now be opened and "used"...and will reduce it's selling price by about 40% due to it being used.
If I refund him....hopefully he will give me good feedback. If I don't, he might leave bad feedback.
If I do, Amazon will see a refund/return...and will probably ding me for that.
What should I do?
Thanks!
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