I'm sorry to hear your situation. Let me predict what eBay customer service might do -
Usually they will transfer your concern to the safety department and this department will usually reply you by asking you to work things out with this customer etc, or asked you to raise a non-payment dispute and if it went through, the neg feedback given by eBay will be automatically removed BUT if the customer pay for that item, I'm pretty sure you going to get stuck with that negative feedback. eBay is a place where they protect the buyers NOT the sellers. If hearing this made you feel it sucks to be a seller on eBay (especially a new seller), yeah, I am sure most of us feel that way which is why we're here.
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