I think you may be taking this too personally. Have your sales signifcantly dropped since she left the feedback?
I ask because I remember how awful I felt when I got my first negative (2,700+ all positive up to that point) and how I reacted (badly).
Older and wiser, I now understand that if you sell in any volume, you will eventually get hit with a negative. It doesn't matter what you do or how hard you try, it will just happen.
Of course, there are degrees of negative. I always check negative feedback (toolhaus.org has a great free tool do easily do this) but I can usually spot an unreasonable buyer a mile away. I push those aside and look at the ones that seem to have a legitimnate issue and then decide if I want to buy or not.
If one person out of 1,000 says they never received the item, that's a glitch. It it is 5 out of 10, that is a problem. Same thing with ⊗⊗⊗⊗, customer service issues, etc.
There is a lot of good advice above, but I have to agree that no matter which way you go, you should have a couple of backup accounts, just in case. Of course, I learned my lesson the hard way :-)
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