why not just file a claim with the courier, resend a new item, or replace, send them a $20.00 refund for the inconvienence, probably get a positive feedback for outstanding customer service, and move on.
Clearly looks like a strong arm tactic for feedback. This type of activity is clearly unacceptable, and ebay rightly so made a good call.
shame on them..... Quote:
Originally Posted by belucrative My partner has had his ebay business account suspended due to feedback extortion.
His business relies on ebay as a selling platform and this suspension will likely see him go under with 3 staff taken with him.
The "extortion" was as follows:
"Hi, your item looks to have been damaged by the courier so i will happily give you a full refund in exchange for positive feedback"
I can see how this could be interpreted as extortion but surely its just the voice of a seller offering a good honest service that deserves positive feedback.
Either way i think its on over reaction by eBay that will cause my partner to lose his sanity and a lot more.
The account has no other issues.
Any way to review this?
Thanks | |