Notification of provisional Credit Case ID#
Hey everyone I just wanted to get some of your thoughts on this email that I got today. For once I can honestly say I am happy with something that PayPal has done to my account !
Hello (Name associated with my PayPal account)
Thanks for the information you provided on this chargeback. As always, PayPal will help you dispute unwarranted chargebacks, so we've contacted the buyer's card issuer and opened a dispute on your behalf.
Usually, when a buyer files a chargeback and the card issuer reverses the charge, we temporarily hold the funds until the issue is resolved. However, because of your low dispute rate and consistent sales volume, we're allowing you access to the funds while we investigate the chargeback. We want to extend this courtesy to our valued customers, because we know how inconvenient it can be to have your funds held.
Please note: This benefit may not be available for future claims.
If the card issuer decides the case in your favor, the funds will remain in your account. If the card issuer decides in the buyer's favor, an amount equal to the disputed transaction will be removed from your account. In accordance with the PayPal User Agreement, a chargeback fee may also be assessed.
Be aware that it can take up to 75 days for PayPal to know the outcome of the case. We'll notify you if the case is decided in the buyer's favor.
I guess I must have done something right to be blessed with this email =)
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