This is a perfect example when buyers harass sellers.
When a buyer says they are holding a bootleg in their hands, (and you are 100% the buyer is full of crap) always tell Paypal the buyer is in possession of the item and the image listed.
"Escalate" the case, and have nothing more to do with the buyer.
If you want to refund the buyer, you explicitly tell Paypal to tell the buyer the buyer pays for return shipping. Make no excuses or exceptions.
Buyers are notoriously shady and greedy with their "claims". Never trust a buyer! eeBay is full of crooked buyers who glorify in making up ⊗⊗⊗⊗ claims.
I developed a profile of buyers on eCrapy.
Most buyers have to then prove to Paypal/eebay their claim by actually sending the item you sold them to a sorting-type center.
Supposedly someone from eebay/paypal looks at the item, makes the determination what it is, then sends, by now, the battered product back to the buyer.
If eeBay rules the item must be returned and refunded, the buyer then must send the item back to you. BUT, it is ALL at the expense of the buyer.
What buyer would go through all that trouble? Not many. Fight 'em back! But at your own risk.
"Buyers" can be competitors working in concert of other ⊗⊗⊗⊗ "buyers" with the intention of "mobbing" sellers off eeBay.
Martha, get the gun. It's another Paypal claim!
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