Buyer might decide to not say it works if he feels he needs to escalate the situation in order to get his way. Amazon almost always sides with the buyer. Listen to pod. The return will show up on your metrics, unfortunately.
And as jeffweico says, while Amazon claims you can create your own return policy, the reality is that you must abide by the one Amazon lists. Only the corporate sellers can make their own return policies and expect to have them enforced.
| 
