Quote:
Originally Posted by sarah74  Hi,
I sold an item to a buyer last month 13th Dec now after a whole month the buyer is telling me they want to return it because the bought a similar item and don't want two of the same.
Do I have to accept this return? because the buyer said the item was non defective and only changed his mind.
My return policy clearly states within 3 business days only.
Can somebody advise me here as this is very annoying.
Also I don't sell alot of stuff so will this put my account in the negative as I will have a hight refund rate after this. | Just accept the return, relist the item, when you receive the item, send buyer a money order for the item, shipping, and return shipping. This way, it wont show up on your metrics, and you can save your account, and possibly get a great feedback for the outstanding customer service.
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