Parcelforce or Parcelfarce as they are known also by, are the worst delivery company out there.
I had a shipment which took over 30 days to arrive to me. They tried to make out it had no house number on the package and so they immediately returned to sender (in China). They were supposed to hold it for 7 days for me to collect, but what they actaully do when "there is no house number" is try and steal the item. They hold it in there possession for a few weeks, and if you dn't complain like crazy, they will eventually steal it for themselves.
They got about 25 mad phonecalls from me and eventually I managed to get one of them to release the package to me.
Suffice to say, I will never use them again. 
DHL is the way forward. Good company.
The charges Parcelfarce want is probably for themselves, another one of their scams or "officially" it will be a customs charge.
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