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Old 02-03-2011
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Talking A-Z Claim after payment is refunded

I would like to know if a customer can make an A-Z claim with Amazon after I fully refunded his payment? If the customer makes the A-Z claim, will Amazon refund the claim amount if if I have already refunded the buyers payment? Thank you for your time.
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Old 02-03-2011
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To my knowledge, the buyer wont be able to make the claim if you already refunded him/her.

I refunded someone separate from the claim process, but Amazon sees this and will close the claim.
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Old 02-03-2011
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If you refund before claim or after claim, claim will still not double-hit you.
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Old 02-09-2011
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Why do they keep the money for 30 days even after you refund the buyer? I never understood that. I have a pending $5 that they won't release even though I refunded the buyer minutes after the claim was filed. What is the purpose of keeping this money?
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Old 02-09-2011
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It's a loser move - they're holding on to that in case of other claims but who knows exactly why. Am az on holds all its info "proprietary"
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Old 02-10-2011
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buyer can still leave feedback.
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