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Originally Posted by Here We Go Again Could it have anything to do with the items you were listing???? |
That was my thought. Also, it is possible that Amazon received complaints about you that you are not aware of.
Amazon will NOT normally ban someone because one feedback was 4.9 stars instead of 5. There are plenty of 4 star sellers on Amazon with 92% positive feedback ratings.
HOWEVER, if any of the following apply in your case, it becomes clearer...
1) Were you ever rude or argumentative with someone, either a customer or Amazon employee?
2) Are your "Customer Metrics" where they should be? These include shipping times, refund rates, etc. and can be found on the seller menu. I believe you can still view these, even if your account is blocked.
3) Did you answer all of your customer inquiries in a timely manner? I try to answer within 2-3 hours, but anything over 24 hours looks really bad to them.
4) Are your items considered "high-risk"? Specifically, are you selling anything that is favored by counterfeiters? Even if your items are legitimate, if they are highly counterfeited, you will have a problem.
Amazon will usually specify the reasons your account was closed, but sometimes it can be a combination of things. Like maybe they saw what they perceived as a rude answer to a customer through their email system
AND you are selling Windows 7 and P90X
AND your refund rate is 6%?
Using FBA won't save an account, but it CAN help insofar as Amazon knows the merchandise IS available and they are controlling the shipping. BUT - if you get kicked off, you will have to pay a fee to get your merchandise back. If you are not 100% sure of the legitimacy of the items in question, don't do it. Amazon employees can SMELL counterfeits from a mile away.