Need help with odd dispute situation - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 02-24-2011
Senior Member
 
Join Date: Oct 2010
Posts: 236
Thanks: 5
Thanked 26 Times in 20 Posts
Activity: 0%
Longevity: 78%
iTrader: (2)
Default Need help with odd dispute situation

Hi all, thanks for looking at this thread. I've never seen this before and I honestly don't know what to do. Here is what's up. I bought some stuff from a seller about 45 days ago. I waited 3-4 weeks and when nothing showed up I opened an item not received case.

Everything was going as usual until a couple of days ago...Paypal requested me (the buyer) to submit some documentation backing up the claim. I don't understand what they want from me...I didn't receive anything and I don't know what they are expecting me to show them.

The seller did provide a tracking number (finally) and it shows delivered, but I swear I did not receive anything (I'm not one of those people, I'm a seller on eBay myself) but there was no signature confirmation on that tracking number and the value was over $300.

So if anybody has any clue what I should do, I would be very thankful

PS: THey say I need to provide it by tomorrow and if I don't do anything the case will close, so any and all quick answers are appreciated. Thanks!
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 02-24-2011
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 75,843
Thanks: 5,925
Thanked 8,908 Times in 8,201 Posts
Activity: 99%
Longevity: 83%
iTrader: (7)
Default

Ok so he is probably trying to screw with you. Have you tried the tracking number yourself? Where does it show delivery? Zip code? Gather ALL your info and call up PP.

You can prob search it on Canada Post or USPS. I had this happen once - you have to do the legwork! Don't just sit and hope that PP protects you. Do it now!
Reply With Quote
  #3  
Old 02-25-2011
Daga's Avatar
Junior Member
 
Join Date: Jan 2011
Posts: 129
Thanks: 10
Thanked 7 Times in 7 Posts
Activity: 0%
Longevity: 76%
iTrader: (0)
Default

I would go to the post office and request to see the " signature" if possible.
I wonder if this is at all possible, you could even maybe have them track it,
Look into this if you are out 300$ this seems weird.


Good luck
Reply With Quote
  #4  
Old 02-25-2011
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 75,843
Thanks: 5,925
Thanked 8,908 Times in 8,201 Posts
Activity: 99%
Longevity: 83%
iTrader: (7)
Default

If he has tracking, you should be able to check all the info online.
Reply With Quote
The Following User Says Thank You to rsot For This Useful Post:
Melissa1971 (02-25-2011)
  #5  
Old 02-25-2011
jeffweico's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 7,217
Thanks: 895
Thanked 4,069 Times in 2,169 Posts
Activity: 0%
Longevity: 81%
iTrader: (12)
Default

I don't understand what PayPal COULD ask for in this case. You CANNOT prove a negative, it is impossible.
Reply With Quote
  #6  
Old 02-25-2011
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 75,843
Thanks: 5,925
Thanked 8,908 Times in 8,201 Posts
Activity: 99%
Longevity: 83%
iTrader: (7)
Default

@jeffweico - the problem, as the OP has stated, is that:

The seller did provide a tracking number (finally) and it shows delivered.

So that needs to be cleared up if he wants to win his case.
Reply With Quote
  #7  
Old 02-25-2011
Melissa1971's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 1,051
Thanks: 132
Thanked 87 Times in 77 Posts
Activity: 0%
Longevity: 78%
iTrader: (0)
Default

Sounds like a bogus tracking number or someone in your zip code received the item by mistake.
Maybe your mailman/lady dropped it off at the wrong house, I'd ask them. Maybe a neighbor has it...
Reply With Quote
  #8  
Old 02-26-2011
Senior Member
Threadstarter  
 
Join Date: Oct 2010
Posts: 236
Thanks: 5
Thanked 26 Times in 20 Posts
Activity: 0%
Longevity: 78%
iTrader: (2)
Default

Well thanks for the help guys, I just uploaded a PDF and I wrote how dissapointed I am with the protection I'm getting, because they always advertise that you are super protected as a buyer. The next day they decided in my favor

Right now it is under review again because the seller appealed, but I have already been given the money. You guys think there is a chance that it will get reversed?

PS, Melissa that's what I figured too, because it shows my city but I can't find where it says the postal code. Either way, I don't know what happened and I read that signature confirmation is a must for all payments over $250, so I thought I had good chances.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Need a little help with odd situation kyoyf Paypal Limited 16 12-07-2010 05:11 AM
What do i do in this situation boxseed eBay Suspensions 1 06-25-2009 11:03 PM
Interesting situation. What do you think? planes Subscriber Discussions 20 04-25-2009 12:51 PM
What would you do in this situation? Burst eBay Discussion! 9 01-16-2009 08:32 AM
My situation - I'm not suspended.... Whateverittakes eBay Discussion! 11 09-08-2007 02:33 PM


Aspkin Group

All times are GMT -5. The time now is 06:45 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58