I have started a refund claim on dhgate, what can I expect?

[oomalikoo]

after the seller would not understand that fed ex was not gonna deliver my package to me and kept asking me to call after I told him I did plenty of times already, I initiated a refund request.

The Item has not arrive what can I expect from this? I want a full refund and was willing to go to arbitration but now I'm not sure if dhgate will be fair.

[easytiger12381]

Did you pay with paypal- if so I would just bypass dhgate dispute and lodge a dispute with paypal.

[easytiger12381]

or if you paid with a credit card- contact the provider and do a chargeback

[oomalikoo]

i did use paypal. How long would it take for paypal to refund me?

[easytiger12381]

mmm- i can't remember. I had to lodge a dispute in january-I think it was 10-14 days. I cannot remember it being a particularly long period of time though.

[unkown5454]

Hope you don't order from DHG and sell on eB ay using the same Pa yP al account...

[newtools]

who is the seller so we can have a heads up?

i had a package no delivered. they wanted me to pay 50% of the value to reship it after they did not offer me insurance. I fought w them for days it pissed me off. If it's seized tell them.

otherwise place a disputew paypal and find a new supplier.

why did u use fedex and not Dhl or Ems?

[oomalikoo]

They said only fed ex would work for that.

Now the guy is saying he paid 180 in postage and doesnt want to give me a full refund. But Fex Ex told me they were gonna return the package.

He keeps telling me to call them and work it out but we know that's impossible.