hi, djmarcc,
Welcome!
wELL, DONT FEEL BAD, WE HAVE ALL BEEN THERE!
However, Non-Performance usually connotates like too many negs/neutrals from your buyers--i.e. buyer dis-satisfaction..
Here are a couple quick tips:
a.) Contact your buyers--file mutual fb withdrawls for all of the NEUTRALS, as well as Negs
b.) If that does not work with some, join Square Trade, or if you have the cash--let square trade do all of them.. (They assign you a Mediator usually within 24 hrs)-usually a Businessman with a PhD
c.) Check your 5 star ratings- where are you low?? If shipping-when you get back on--thats a BIG area of immediate improvement.
d.) Are all of your orders shipped + recd by your buyers--if not--get on top of them, assure they get their pkgs asap.
e.) You said ebay fees pd--good.
f.) DO NOT bug them..they hate that.
g.) I would compose a very humble letter acknowledging your short comings with a Game Plan to do a Drastic 360// then fax it in to them, (theres an appeal process that gives you the fax number).
h.) Now- just sit and wait it out- to get those neutrals removed + negs.. EBAY COUNTS NEUTRALS same as NEGS---
i.) DO NOT UNDER ANY CIRCUMSTANCE try to create a new ebay acct on that same pc as this acct...
Repeat--DO NOT DO IT..
** if you do- youve now opened up another can of worms.. Now youve got double probs.. as soon as they suspend the acct you create on that old pc (1-48 hrs from now)... now youve got another strike, + POSSIBLY a death sentence on the first acct...
++ Read this forum,
Good Luck!