Hi
The trouble buyer change to claim SNAD
and then leave this message to me.
"I received the package today.
I know you're a good seller, 120 is shown by the positive feedback, but I was very disappointed when I saw a bag so precious was shipped in a plastic bag, without the care that the object had to have. definitely closed two months in that bag they carried my bag to be wrinkled and musty odor was strong. I am very sorry and please their decision to reimburse for this reason that I spent part of the costs. paypal asks me to return the item, but I prefer to keep it and get a partial refund, why should I send to my expense, and then I spent 32 euros for customs clearance and other costs should I spend on shipping. please find an agreement that suits both, I proposed a refund of $ 178.00 (the total with ship is 378) Tell me if you agree."
However I don't agree that with that
I am only accept she return the item and then refund (althought I will lost the shipping fee, she make me feel that she is very trouble) or she accept the item with no any fund.
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