Paypal payment reversal by Bank of buyer?
Hi, a week ago I sold an Ebay item and yesterday I got a message from paypal that the payment has been held since the buyers bank has claimed it as being "unauthorized".
I contacted the buyer, he told me that his paypal account was compromised a few days ago and many big transactions were done on it, although what he purchased from me was a legitimate transaction, so he has asked his bank to take charge and charge-back all the payments he had made.
Now he tells me that he will be making a new paypal account in a few days and then send me the payment though that account.
I currently have a dispute in my paypal account against this transaction and I have the buyers email admitting he has received the E-Product he paid for. Paypal wants to hear my side of the story and possibly some evidence.
So could you guys tell me how I should tackle this issue?
Thanks.
Last edited by munrznnw; 06-30-2011 at 08:11 AM.
|