Customer service survey - Bit of a joke really
What really pisses me off is when you email customer support (actually, I probably wasn't sober at the time, I don't know what else would urge me to do such a thing), and then you receive a reply 5 days with some automated response.
And then they send you an automated email asking to fill out a survey on customer service. Then it gets worse when you open the email, because it says: "As part of eBay's commitment to excellence"
Oh yes, whatever love. "we want to make sure our response met your needs"
Good one.
And then this last bit: "NOTE: This invitation will expire after five days."
just leaves me thinking, right, I must drop everything I'm doing and accept this INVITATION that I really don't want to expire, to tell ebay just how awesome their CS, and then see my input dissolved by some half witted automated email bot.
I really don't know why they bother.
As IF they even take any notice of what they say anyway!
The stats from these surveys must be going somewhere...but I really don't know where. Certainly not back into the running of the company.
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