They get the information from public records. They will ask regarding propery previously owned (what color is the car you owned, which of these vehicles did you own)... and questions about relatives (What month were you born in, what month was this person born in...)
If you get the questions in ebay I think the good news is that they might reset themselves each time you log into the account - try logging in and out a few times and delete all cookies after each time, it will give you a few more chances to pass the test.
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