Accidently refunded buyer?? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 10-24-2011
TBellaWynn's Avatar
Junior Member
 
Join Date: Sep 2010
Posts: 12
Thanks: 6
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 78%
iTrader: (0)
Default Accidently refunded buyer??

Hi. I have a problem. Buyer bought a handbag from me. When she received it, she claims item not described because she thought it was tan and blue but it was white and blue. My description says that its white and blue clearly. Well she didn't even give me a chance to work it out and gave me a negative saying wrong color. Long story short she realized she was wrong and I had her revise the feedback which became a neutral. I'm new at this refund procedure with EBay and accidently refunded her before getting the bag back. Am I screwed now..just hope she returns the bag. Can I do a report buyer if she doesnt return it? Any advice will be appreciated. Thank you.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 10-24-2011
digitalslave's Avatar
Junior Member
 
Join Date: Apr 2010
Posts: 87
Thanks: 51
Thanked 12 Times in 8 Posts
Activity: 0%
Longevity: 81%
iTrader: (2)
Default

Get her to believe you have a friend or a cousin who lives in the next town who can meet her somewhere to pick up the handbag or even come at her house.
Include her address in the message because you want to confirm it for when when they pick it up.
The next day ask her if it would be easier for her, you can send her a box in the mail with the return postage on it for the return.
My guess is she will return the hand bag right away.

I had to resort to this about 2 months ago. I had been selling items to this guy for about six months. So then one day the guy wants a refund.
Without getting into all the specifics, after I refunded it, he said(blatantly) he was going to keep the item for his troubles.
I basically told him the only reason I trusted him was because I had family in his area, my cousin will be there to pick it up, how it's a small world, yada, yada, yada..
I then googled his info and found out his phone number. I called him at 7:00 the next morning. Spoke for a minute, he sounded very surprised and told me he would send it back to me right away.

I did all that without threatening him or raising my voice.
I guess surprise is the best element of an attack.
Reply With Quote
The Following 2 Users Say Thank You to digitalslave For This Useful Post:
rsot (11-01-2011), TBellaWynn (11-01-2011)
  #3  
Old 10-24-2011
Junior Member
 
Join Date: Oct 2011
Posts: 23
Thanks: 0
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 72%
iTrader: (0)
Default

My guess is the 7am wake up call was what did the trick. Good move. You can request their contact info if you have a completed transaction with them from Ebay. Although, a lot of them use fakč numbers like us, but you can always google their address and try to link a phone number on them.
Reply With Quote
The Following User Says Thank You to dollarbill For This Useful Post:
TBellaWynn (11-01-2011)
  #4  
Old 11-01-2011
TBellaWynn's Avatar
Junior Member
Threadstarter  
 
Join Date: Sep 2010
Posts: 12
Thanks: 6
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 78%
iTrader: (0)
Default

Well, She said she'll send it back but been running back and forth to hospital because her mom had a stroke. I've been patient. She said last Friday...never happened. Then she said yesterday, Monday...never happened. I'll give her few more days...:(..we'll see what happens. Thanks for your advice everyone, I might have to use it.
Reply With Quote
Reply




Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Refunded but buyer gave NEUTRAL!!! alicialoh04237 eBay FeedBack 12 08-29-2011 09:59 PM
Ebay refunded buyer mak95 eBay Discussion! 2 08-10-2011 11:21 AM
Buyer wanted to cancel the order - How to get FVF refunded ? larryfann eBay Discussion! 7 03-02-2011 01:06 AM
Ebay Refunded buyer capese21 UK eBay & Paypal 6 12-18-2010 08:38 PM
CCNow Refunded my buyer right away after paying moh96 eBay Discussion! 3 07-15-2008 10:00 AM


Aspkin Group

All times are GMT -5. The time now is 06:49 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58