Problem with buyer saying item is not as described.
(I'm not entirely sure if this is in the right place or not, feel free to move it if necessary)
I sold a Bose radio/CD Player, used, in working condition (all it really needed was to be cleaned, which I did of course). The guy who won it seems to sell refurbished bose radios. He's been a pain in the ass since the second he won it.
After he paid, he messaged me every day asking if I shipped it. Which isn't the pain in the ass part. He paid on a Monday, asked on Tuesday if I would be shipping it, which I said no to due to having a late class, and I told him I would ship it on Wednesday. So Wednesday as I'm getting ready to ship it, he asks again, to which I say, yes, I'm on my way to the post office now.
I made sure I got delivery confirmation, insurance, and had the item marked as fragile, even though my mom and I packaged it up pretty well. Regardless, it's a good radio, we can't let anything happen to it.
The day after I ship it, he messages me again, asking if I'd shipped it. I said yes, and he told me I was lying, and that he would know because he's a power seller (this is only my second sell) and asked again when I would ship it. I told him I had the proof of shipping it and that the tracking information was also available.
He didn't write back for a while. Until today. I received this.
I HATE TO TELL YOU THIS BUT THE BOX WAS DELIVERED MONDAY AND THE BOX IS CRUSHED I OPENED THE BOX AND THERES A PROBLEM WITH THE BOSE THE POST OFFICE PUT A STICKER ON THE (RECIVED IN DAMAGED CONDITION) SO YOU HAVE PROOF.I GUESS YOU NEED TO FILE A CLAIM WITH USPS PLEASE ADVISE ME WHAT TO DO. I DO KNOW THAT TO FILE A CLAIM WE CANT SHIP IT BACK TILL THE POST OFFICE TELLS YOU WHAT TO DO WITH IT THAY MAY SEND A SHIPPING LABLE TO HAVE IT SHIPPED TO THEM OR THE INSURENCE WONT COVER IT
I have absolutely no idea what to do. Please help. I'm a new seller, idiot student, and I just want to know what the best thing is for mom and I to do about this. :(
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